At KALPATARU, we are dedicated to providing you with high-quality clothing and ensuring your shopping experience is seamless. In the rare case that you are not satisfied with your purchase, please review our refund policy below for guidance.

1. Eligibility for Refund

Time Frame: Items must be returned within 7 days of delivery for a refund.

Condition of Items: To qualify for a refund, items must be unused, unwashed, and in their original condition with all tags intact.

Non-Returnable Items: Items such as intimate wear, customized clothing, and final sale items are non-refundable.

2. Refund Process

Requesting a Refund: To initiate a refund, please contact us at mitul199@gmail.com with your order number, reason for the return, and any relevant images if the item is defective or damaged.

Return Shipping: Customers are responsible for return shipping costs unless the item was incorrect or damaged upon receipt. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Inspection: Upon receiving your return, we will inspect it and notify you of the status of your refund.

3. Refund Timeline

Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item.

Refund Method: The refund will be issued to the original payment method used during the purchase. Please note that bank processing times may vary.

4. Exchanges and Store Credit

If you prefer, we can offer an exchange or store credit instead of a refund for eligible items. Please mention your preference when contacting our support team.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please reach out to us immediately at mitul199@gmail.com. We will ensure that you receive a replacement or refund, including return shipping if applicable.

6. Cancellations

Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible as the item may have already been shipped.

Thank you for choosing KALPATARU. We’re committed to making sure you have a delightful shopping experience and are here to assist with any concerns you may have.

For further assistance, please contact us at mitul199@gmail.com or call us at +91 9004060701 / +91 9082657636 during business hours.